Female Cashier Supervisor

Location: Isolo, Lagos
Employment Type: Full-time

Position Objectives

• The position objective of a Cashier Supervisor is to ensure that all cashiers are functioning efficiently and effectively, ensure that Cashiers properly cost items selected by customers are monetarily valued and payments are received.
• The job requires a high level of customer interaction and people management abilities hence, Cashiers Supervisors should have impeccable customer service, leadership and communication skills.

Job Description

• Assist Cashiers in removing used shopping baskets and carts from the cash point and rearranging it.
• Ensure all cash points are kept tidy and organized before, during and after shifts.
• Maintain all POS machines and report POS machine errors to the Branch Manager. Also liaise with bank agents to supply POS papers to avoid stock-out.
• Other duties as may be assigned to you by Management.
• Training and evaluating of newly employed Cashiers.
• Take stock of carrier bags, to ensure it is replenished as at when due and avoid stock out.
• Consider peak business times and manage crowd to ensure no Cashier at the cashpoint is free while others are crowded with customers.
• Assist Cashiers in the reprinting of receipts either from the POS terminals or directly from the system when printing errors occur.
• Assist customers in making payments for items purchased using company’s vouchers.
• Structuring duty roster for all Cashiers in line with the requirements of operations.
• Have a good working knowledge of Cashiers' operations.
• Registration of customers under the loyalty scheme and assist customers in redeeming loyalty points
• Reiterating Cashiers' operational guidelines to all Cashiers and ensure strict compliance.
• Respond to Cashiers’ request for price checks and rectify price disparities with the inventory unit.
• Review all Cashiers’ applications for leave /shift swap to ensure it does not disrupt operations.
• Assist Cashiers to delete items from the system before they sell out to customers when as operation demands.
• Assist Floor Managers in product swap and refund process.
• Ensure that Cashiers are properly dressed depicting morals and the organizational standard.

Requirements

• Educational qualification of an HND / B.Sc / M.Sc Degree
• Preferred candidate must be resident around Oshodi, Isolo or Mushin LGA of Lagos State.
• Must have completed the National Youth Service Corps (NYSC) program or possess exemption letter
• Possess a minimum of six (6) years’ experience working in a retail environment, ideally must have a minimum of three (3) years in a supervisory role.
• Must be computer literate and able to work using Microsoft packages.
• Customer service-oriented with in-depth knowledge of business management processes.
• Excellent communication and interpersonal skills.
• Should possess excellent leadership skills and be able to lead a functional and productive team.